08 March 2010

DC Restaurant Review: Masala Art

What do you get when you have near perfect mango lassi, great Naan, yummy Murgh Tikka Masala, flavorful Roganejosh, channa masala and exciting Pani Poori equals a great meal.

Unfortunately, the awesome food was wiped clear by the lousy service.  So, we were seated without menus.  It took 11 minutes before anyone came over.  When I asked for menus they ignored me and we waited another 4 minutes before they brought menus.  We ordered drinks and food and 37 minutes later the waitress comes back.  "The kitchen forgot your order."  Half way through the meal I asked for more naan and it never came.

The restaurant wasn't packed.  It has been open for awhile so hopefully the kinks are worked out.  But no.  I can forgive one mistake, two mistakes tweaks me a little, three is just upsetting.  Customer service people...customer service.

I tried to overlook the service...but I couldn't.

How about you just get take out from the place and never ever set foot in it.

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